Reservation Policy
Reservations need to be made at least seven (7) business days in advance for spa services up to 10 people and at least two weeks in advance for groups exceeding 10 people. Please note, an event booked less than the time periods mentioned above will incur a last minute surcharge. This is due to additional costs of executing last minute events.
Last minute booking surcharges will be applied over regular pricing as follows:
1-2 people $10
3-5 people $25
6-10 people $50
Groups exceeding 10 people $100.
Travel Fees
Travel fees may be incurred depending on distance (Starting Point: Atlanta, Georgia 30309).
Mileage: Travel fees incurred @.75¢/mile.
Tolls: Applicable toll charges.
Location/Garage Parking: Location/Garage Rate.
Payment Method
Visa and Mastercard are accepted. Personal checks allowed at least seven (7) business days prior to service. When paying with a personal check by mail, a copy of a valid driver's license must accompany check. All returned checks regardless of reason will incur a $35.00 return check charge and must be replaced with money order (if at least seven (7) business days prior) or cash for the check amount and return check charge prior to date of service. Outstanding balances for services are payable by credit card seven (7) business days prior to event date. Cash is accepted on site for add on services.
Gratuities
In appreciation for outstanding service, additional gratuities may be given to the staff at your discretion.
Deposits/Balances
A 50% nonrefundable deposit is required to guarantee a date for all individual appointments, spa parties, and/or group events. Balance must be paid in full at least seven (7) business days prior to date of service.
Large Group Surcharge
For groups of 12 or more, there will be a 5% surcharge applied over the total cost. This is due to additional expenses incurred when accommodating larger groups.
Cancellation/Late Fees
Final payment due date for individual appointments, spa parties and corporate events must be adhered to. Failure to pay the balance due by the close of business (7:00pm) on the designated due date will result in a 10% late charge of total booking. If the balance still has not been paid as of 48 hours prior to the appointment date, we reserve the right to cancel the booking. We will not refund any deposit or payments made toward the reservation if we cancel the booking under these circumstances. In the event you must cancel your reservation for any reason, deposits and payments applied to booking are non-refundable. However, the purchaser may use monies paid toward other services.
We reserve the right to cancel an appointment at any time.
Change Policy
In the event the services need to be rescheduled, at least 72 hours notice is required. There is a $40 Change Fee to reschedule spa services. Less than 48 hours notice will be considered a "no-show" and the deposit/payment will be forfeited. In the event services are rescheduled, the new date must be within 30 days after the original date. After the 30-day period has passed, the deposit/payment will be forfeited -- only one rescheduling permitted. Once your appointment date has been reserved for your event, we will be unable to issue a refund for any individual guest cancellations or no-shows. The scheduled services are reserved and staffed according to your needs. Therefore, changes to any package must be made 48 hours prior to date of service. Last minute changes may not be able to be honored.
Overtime Charges/Late Arrivals
Spa Parties: It is important that the agreed to starting and ending times be adhered to. Overtime charges begin if your party goes beyond the allotted time listed in your Contract and an overtime rate of $75 per hour, per technician/therapist will be charged and must be paid in cash for services to continue beyond the allotted time (based on availability). To avoid overtime charges, scheduled appointments are recommended and notice should be given to guests to arrive on time for their appointments. Although the staff will do what they can to accommodate late arriving guests, it is not always be possible for the staff to provide the entire appointment time.
Group Events: For Group Events, an overtime rate of $90 per hour, per station will be charged and must be paid in cash for services to continue beyond the allotted time (based on availability).
Individuals: Client must be at designated location at scheduled time. After 30 minutes appointment will be re-scheduled and incur the re-scheduling fee or appointment may be cancelled and deposit forfeited.
Setup
Therapists will arrive 25-60 minutes prior to scheduled start time to set up, depending on services scheduled.
Atmosphere
Candles and music are provided, upon request, at no extra charge. Additional items such as private stations, table cloths, floral arrangements, etc. can be provided at an additional cost and with sufficient notice.
Contracts & Client Forms
We require contracts for all individual services, spa parties, and group events. Please refer to your contract for a complete list of additional policies and procedures. Contracts and client forms must be completed and signed prior to appointment date. Any person(s) receiving services must have completed and returned a release form to the spa therapist before any services are rendered.
PLEASE NOTE:
We reserve the right to refuse a treatment if any of the following apply:
Any medical conditions that were not mentioned at time of reservation.
Broken skin or lesions.
**If pregnant please state prior to treatment.
Packages, Policies and Prices Subject to Change Without Notice
(Effective as of 3/2007)
